Analysis of the Influence of Workload on Digital Competence and Its Impact on Employee Performance in the State-Owned Enterprise Service Division of PT XYZ

Abstract : Employee performance is a crucial factor in achieving organizational goals, especially within the telecommunications industry that is currently undergoing digital transformation. This study aims to analyze the effect of workload on digital competence and employee performance in the State-Owned Enterprise Service Division of PT XYZ. A quantitative approach was used, employing a questionnaire distributed to 126 respondents determined using the Slovin formula. Data analysis was conducted through the Structural Equation Modeling (SEM) technique with the Partial Least Squares (PLS) approach. The results show that workload has a significant effect on digital competence, workload significantly affects employee performance, and digital competence has a significant effect on employee performance. These findings emphasize the importance of workload management and the enhancement of digital competence to improve performance amid technology-driven work demands.