Beyond the office: an examination of remote work, social and job features on individual satisfaction and engagement

Purpose Remote work transformed work environments of the last decades, disrupting traditional boundaries and fostering a revaluation of work dynamics. This study examines the effects of this phenomenon on individuals, determining which factors enhance employees' satisfaction and engagement. Design/methodology/approach We conducted a survey involving 1,879 employees and 262 managers in a company that embraces a hybrid work model. Findings Results show that remote work reduces engagement and job satisfaction, while team and leader-related social features positively influence both variables. Notably, job features were significant only for employees. Finally, leader-member exchange alleviates exhaustion's negative effects. Originality/value Our model challenges the prevailing positive perspective on remote work and highlights the pivotal role of social exchanges, job characteristics and supervisor relationship.