Evaluating the Usability and Effectiveness of the MHS GENESIS Patient Portal to Support Military Healthcare

This work was completed as a final project in partial fulfillment of the requirements for a graduate degree in population health informatics. The study examines user-reported usability experiences with the MHS GENESIS Patient Portal using a mixed-methods approach, including the System Usability Scale (SUS), heuristic evaluation, and semi-structured interviews. The analysis focuses on perceived usability and user interaction challenges within an academic context. This work is not intended for journal submission or public dissemination beyond academic course requirements.