Resolving stakeholder management issues: impact of cross-functional integration and the mediating role of stakeholders’ citizenship behavior in Indian construction megaprojects

Purpose This study examines how cross-functional integration (CFI) and megaproject citizenship behavior (MCB) can resolve stakeholder management-related issues (SMI) in construction megaprojects. It also explores the mediating role of MCB in the relationship between CFI and SMI. Design/methodology/approach Using principal component analysis and partial least square structural equation modeling, the study analyzes the data to evaluate the influence of CFI and MCB on stakeholder-related issue resolution. Findings The findings reveal that MCB is pivotal in addressing issues arising from the stakeholders’ diverse expectations and concerns. CFI is effective in achieving smoother issue resolution and improved project outcomes only if stakeholder enfranchisement is ensured. Practical implications The study provides actionable guidance for practitioners, emphasizing structured stakeholder integration strategies that align stakeholders with project values and goals. Organizations can enhance stakeholder satisfaction and resolve issues effectively throughout the project lifecycle by fostering collaboration, coordination and communication and promoting megaproject citizenship behavior. Originality/value This study contributes to the evolving “issue-focused” stakeholder theory in project management by presenting a novel approach of linking CFI and MCB with SMIs. It underscores the importance of cross-functional integration and megaproject citizenship behavior in resolving complex stakeholder management issues, enriching the theoretical and practical understanding of stakeholder management in construction megaprojects.