Understanding the Consumer Response to Voice Assistant and Human Recommendations

Rohden, S. F., Espartel, L. B., & Lopes, J. C. (2025). From Voice to Choice: Understanding the Consumer Response to Voice Assistant and Human Recommendations. International Journal of Consumer Studies, 49(6), Article e70128. https://doi.org/10.1111/ijcs.70128 --- %ABS2% --- This work was supported by national funds through FCT (Fundação para a Ciência e a Tecnologia), under the project UIDB/04152–Centro de Investigação em Gestão de Informação (MagIC)/NOVA IMS.

Publication Details

Journal
Universidade Nova de Lisboa's Repository (Universidade Nova de Lisboa)
Published
2025-10-07
Primary Topic
AI in Service Interactions
Type
article
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article

Understanding the Consumer Response to Voice Assistant and Human Recommendations

Universidade Nova de Lisboa's Repository (Universidade Nova de Lisboa)
AI in Service Interactions
article

Understanding the Consumer Response to Voice Assistant and Human Recommendations

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Abstract

Rohden, S. F., Espartel, L. B., & Lopes, J. C. (2025). From Voice to Choice: Understanding the Consumer Response to Voice Assistant and Human Recommendations. International Journal of Consumer Studies, 49(6), Article e70128. https://doi.org/10.1111/ijcs.70128 --- %ABS2% --- This work was supported by national funds through FCT (Fundação para a Ciência e a Tecnologia), under the project UIDB/04152–Centro de Investigação em Gestão de Informação (MagIC)/NOVA IMS.

Universidade Nova de Lisboa's Repository (Universidade Nova de Lisboa)
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AI in Service Interactions
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Understanding the Consumer Response to Voice Assistant and Human Recommendations · Universidade Nova de Lisboa's Repository (Universidade Nova de Lisboa) (2025) | TGRS Research Map | TGRS