Підвищення стійкості до криз за допомогою динамічної моделі розподілу ресурсів ERP–BPMS: мультикейс дослідження

This study investigates how integrating Enterprise Resource Planning (ERP) with Business Process Management Systems (BPMS) enhances organizational resilience in crisis contexts via a dynamic resource allocation model. A convergent parallel mixed-methods design was employed across four anonymized organizations: utilities, construction, water technology, and energy. Data were drawn from operational logs, 47 semi-structured interviews, and crisis simulation observations over 8–12 months before and after the implementation of the ERP-BPMS. The empirical results show a 35–50% reduction in crisis response times, 20–30% decrease in crisis-related costs, and 5–15% improvement in operational continuity. By combining real-time dashboards, predictive analytics, and structured override protocols, the model combines automated efficiency with human judgment. Smaller firms achieved gains comparable to those of larger ones when socio-technical alignment was prioritized. This work advances Business Process Management scholarship by illustrating how configurable parameters (α, β, γ), representing cost, continuity, and reputation, permit agile reconfiguration under disruptive conditions. The multi-case evidence challenges the assumption that digital transformation benefits hinge on an organizational scale and highlights structured human–system collaboration as essential to sustaining crisis performance gains.