Balanced Scorecard and Firm Value of Listed Deposit Money Banks in Nigeria

Purpose: The study examined how balanced scorecard (BSC) adoption and implementation affects firm value of listed deposit money banks (DMBs) in Nigeria.Methodology: The ex-post facto research design was used collecting secondary data from published annual reports of eleven listed DMBs that met the studies criteria. The study measured financial, customer, internal process and learning and growth perspectives using return on assets, number of customer complaints, employee productivity and employee training respectively while market capitalization and total assets were used in measuring firm value and firm size respectively. Analyses were carried out with the panel data ordinary least square regression.Findings: Adoption and implementation of BSC positively affects firm value of listed DMBs in Nigeria however only customer perspective insignificantly affects it.Research Limitations: The study was focused on only listed DMBs which are a subset of the financial sector in Nigeria.Practical implications: The study elucidates the perspectives of the BSC that can be adopted by an organisation towards enhancing its firm value. This would help ensure that perspectives with significant influence are focused on towards attaining better performance within the organisation.Originality: The study provides empirical evidence as to the effect of perspectives of the BSC on firm value of listed DMBs in Nigeria showing through empirical methods the improvement in firm value as a result off adoption and implementation of the BSC.Keywords: Balanced scorecard; Customer perspective; Deposit money banks; Learning and growth perspectiveDOI: 10.58869/EJABM11(2)/01