Exploring the role of cultural intelligence in career sustainability: a multi-industry comparative study

The concept of sustainable careers has gained increasing attention. Some recent studies proposed a framework which identifies happiness, health, and productivity as core dimensions of career sustainability and spirituality. While previous research has examined Cultural Intelligence in the context of the airline industry, particularly in Intercultural Service Encounters, little is known about how Cultural Intelligence contributes to career sustainability across various industries. This study seeks to extend the existing research by conducting a multi-industry comparative study, investigating the role of Cultural Intelligence in fostering career sustainability across service-oriented industries. It provides preliminary insights into how individuals, organisations, and national culture interact to shape sustainable careers in Intercultural Service Encounters settings.