A Qualitative Study of Patient Experiences in Non-Communicable Disease Management Within Jordan’s Healthy Community Clinics Program

Duaa Al-Maghaireh,1 Abdullah Al Nsour,2 Khitam Alsaqer,3 Mariam Mofleh Kawafha,4 Amal Eid Ireifij,5 Rami Farraj,6 Sara Abu Hashish,7 Saba Najeeb Abu Fanouneh8 1Sulaiman AlRajhi University, College of Nursing, Al Bukayriyah, Qassim, Saudi Arabia; 2Healthy Community Clinics Program Manager, Healthy Community Clinics Program department. Royal Health Awareness Society, Amman, Jordan; 3Community and Mental Health Department, Faculty of Nursing, Zarqa University, Zarqa, Jordan; 4Department of Nursing, Faculty of Nursing, Yarmouk University, Irbid, Jordan; 5Director General of the Royal Health Awareness Society, Royal Health Awareness Society, Amman, Jordan; 6Consultant Internist at King Hussein Medical Center, King Hussein Medical Center, Amman, Jordan; 7Youth Program Officer, Youth and Community Outreach Program department, Royal Health Awareness Society, Amman, Jordan; 8Program Officer. Healthy Community Clinics Program Department. Royal Health Awareness Society, Amman, JordanCorrespondence: Duaa Al-Maghaireh, Associate Professor of Psychiatric and Mental Health Nursing, Sulaiman AlRajhi University, College of Nursing, Al Bukayriyah, Qassim, Saudi Arabia, Email [email protected]: The Healthy Community Clinics Program, launched by the Royal Health Awareness Society in partnership with the Ministry of Health, aims to strengthen primary health centers’ capacity for preventive care and support patients in managing non-communicable diseases.Aim: This study explores patient experiences in improving self-management through education, counseling, and support provided by healthcare providers at Healthy Community Clinics.Methods: A qualitative study design was used to conduct semi-structured telephone interviews with 100 patients living with Non-Communicable Diseases from three regions of Jordan (North, Central/middle, South), covering 12 governorates.Results: Thematic analysis identified three themes: patients’ perceptions of the program’s impact on their lives; factors influencing engagement and adherence; and experiences with healthcare providers.Conclusion: The findings suggest the Healthy Community Clinics program positively influenced patients’ health behaviors, lifestyle choices, and satisfaction with care.Keywords: non-communicable diseases, patient experience, qualitative study, health education, jordan, healthy community care