INTEGRATING OPERATIONS RESEARCH METHODOLOGIES: ENHANCING EFFICIENCY AND RISK MITIGATION ACROSS HEALTHCARE

This research aims to bridge the operational ineffi- ciencies in Indian healthcare institutions by integrating advanced Operations Research (OR) techniques into the framework of existing ERP systems. While ERP platforms digitize workflows, they lack decision-making adaptability and analytical depth. This study introduces a hybrid OR-ERP model leveraging LP, MIP, NLP, simulation models (DES and Monte Carlo), and DEA to manage ICU beds, patient flow, and doctor availability dynam- ically. A comparative evaluation between Apollo and AIIMS hospital infrastructures highlights current ERP shortcomings and validates the enhanced performance of the OR-integrated approach. Our model demonstrates measurable improvements in cost-efficiency, turnaround time, and policy adaptability, paving the way for future-ready, data-driven hospital operations.