S1490 Breaking Down Barriers: Comparing Patient Challenges in Inflammatory Bowel Disease Care Across Healthcare Settings

Introduction: Inflammatory bowel disease (IBD) is a chronic condition resulting in substantial morbidity. Social determinants of health, including economic stability, education, and community resources, can create disparities in IBD outcomes. Our prior work identified disparities in IBD care between private and public hospital settings, driven in part by differences in patient demographics such as race and housing instability, as well as variation in advanced therapy use. This study aimed to identify barriers to chronic IBD care among patients treated at a private quaternary care hospital with a comprehensive IBD center vs an IBD center at large safety-net public hospital in New York City. Methods: We conducted qualitative focus groups of adult patients with Crohn’s disease or ulcerative colitis receiving care at a private or public hospital. Patients were contacted via MyChart, phone call, or in person after their appointments, and invited to join the study. Focus groups were conducted over WebEx using semi-structured interview guides. Interview notes were analyzed using a thematic coding approach with institutional ChatGPT-4, clustering findings into themes. Results: Ten focus groups were conducted with a total of 23 IBD patients (15 patients from the private hospital, 8 from the public hospital). Patients at both sites reported issues with: (1) insurance companies approving medications, (2) transportation logistics, (3) appointment wait times, and (4) difficulty contacting providers. Patients also expressed concern about colonoscopies, specifically regarding the preparation and procedure. Patients at both sites described the mental and emotional toll of navigating insurance and payment assistance programs. Public hospital patients uniquely reported financial difficulties in maintaining nutritious diets and eliminating individual IBD symptom triggers. Private hospital patients reported frustration with medical record transfers between health systems and unclear billing processes. Conclusion: This qualitative study using focus groups revealed shared and site-specific differences in patients’ experiences with IBD care. Both groups of patients emphasized the financial and logistical barriers to care, which often negatively impacted physical and mental health. Disparities in access to affordable foods and symptom trigger management in the safety-net patient population highlight the need for continued community and patient-centered interventions to help improve IBD care for these patients.