Analysis of factors associated with the satisfaction of hypertensive patients in receiving services at the integrated guidance post for non-communicable diseases (Posbindu PTM) in the working area of the Lepo-Lepo Community Health Center, Kendari Cit

Hypertension is a chronic condition characterized by a persistent elevation in blood pressure. It is classified as a non-communicable disease. Various health services are provided to ensure patient satisfaction. The objective of this study is to analyze the factors associated with the satisfaction of patients with hypertension in Integrated Guidance Post for Non-Communicable Diseases (Posbindu PTM) within the working area of the Lepo-Lepo Community Health Center, Kendari City, in 2025. This study employs a quantitative design with a cross-sectional approach and uses accidental sampling as the sampling technique. The study population consists of 98 hypertensive patients who accessed services at the Posbindu PTM. The research instrument used is a questionnaire. The study variables include tangibles, reliability, responsiveness, assurance, empathy, and trust. Data analysis comprises univariate and bivariate analyses using the chi-square test, as well as multivariate analysis using binary logistic regression.The chi-square test results indicate significant associations between patient satisfaction and the variables of tangibles (p=0.003), reliability (p=0.023), responsiveness (p=0.03), assurance (p=0.016), empathy (p=0.001), and trust (p=0.03) in obtaining services at the Posbindu PTM. The binary logistic regression test shows that empathy is the most influential variable, with an Exp(B) value of 8.656. This study demonstrates that the higher the level of empathetic health services provided by the community health center, the greater the satisfaction experienced by hypertensive patients.