Administrative procedure for registering and resolving citizens' appeals in the National Guard

This article examines the administrative procedure for registering and subsequently reviewing citizens' appeals in the troops of the National Guard of the Russian Federation. The object of the study is the system of legal regulation and work with citizens' appeals as an element of the administrative and legal regulation of interactions between the state and society. Of particular interest is the analysis of digital tools used in this area. The functions of the federal state information system "Gosuslugi" (State Services), the mechanism for mandatory identification of applicants for electronic appeals introduced on March 30, 2025, as well as the specifics of the operation of automated information systems of the Russian National Guard are considered. The relevance of the study is determined by the following factors: the need to implement the innovations of March 2025 in the context of different law enforcement practices; the need to ensure transparency and accessibility of procedures for reviewing appeals in law enforcement agencies; the need to optimize administrative processes based on digital solutions; the importance of increasing citizen trust in government institutions through improved feedback mechanisms. A combination of scientific methods was used for the analysis: formal-legal, comparative-legal, and systemic. This ensured the comprehensiveness and objectivity of the study. The incomplete implementation of digital technologies (primarily in terms of receiving citizens' requests electronically), their limited functionality, and insufficient employee training lead to a decrease in the transparency of procedures and undermine the effectiveness of the citizen request system. The study suggests that the creation of a unified digital platform for recording requests, integrated with federal registries and databases, could improve the legal certainty of procedures, expedite the review process, and enhance the effectiveness of the Russian National Guard's citizen engagement efforts. It is also proposed to utilize artificial intelligence capabilities in the initial processing of incoming requests, their registration, determining their jurisdiction, and preparing initial draft resolutions. The study's results can be used to improve the Russian National Guard's departmental regulations, increase the transparency of procedures, and reduce the time it takes to review requests. Proposals for digitalizing processes could improve the quality of the Russian National Guard's interactions with citizens and reduce the administrative burden on employees.