Touching Art and Technological Innovation Management Models for a More Inclusive Society: Theory and Practice

The study addresses the issue of technology and social inclusion within tactile museums, as cultural institutions that have an exhibition structure in which art can be enjoyed through touch. The aim of the work is to investigate the relationship between technological innovations (TIs) and the processes of social inclusion to understand the role of the tactile museum in promoting a broader cultural and ethical change. The research design, based on the literature that investigates the role of technologies in cultural institutions and the ways of enjoying and managing museums according to an inclusive logic, presents a qualitative case study, the Omero Tactile Museum of Ancona (OTMA), among the most significant in the world offering museum services based on tactile perception. The results of the empirical analysis highlight a close relationship between TIs and the management of social inclusion in the investigated institution.