The Impact of Intellectual Capital on the Digital Transformation of Accountancy Firms in Taiwan

This study examines the impact of intellectual capital on the benefits of digital transformation in accounting firms based on the Resource-Based View (RBV) and the Dynamic Capability Theory (DCT). Using a survey methodology targeting industry professionals, the analysis reveals a general consensus among employees that digital transformation enhances quality and efficiency, reduces workload, and alleviates stress. Regression analysis shows that the three dimensions of intellectual capital—human capital, innovation capital, and process capital—positively influence the perceived benefits of digital transformation in accounting firms. These findings underscore the pivotal role of intellectual capital as a critical source of value creation in the digital transformation process. Notably, innovation capital demonstrates a statistically significant positive relationship with employee satisfaction metrics, such as workload reduction and stress alleviation. This indicates that targeted investments in innovation and well-designed digital transformation strategies can substantially improve job satisfaction, highlighting the transformative potential of digital initiatives in advancing the careers of accounting professionals. While digital transformation presents inherent challenges, its successful implementation can deliver substantial benefits, offering valuable guidance for accounting firms navigating the complexities of digital adaptation.