Model of Implementing the Personnel Function in Municipal Housing Management Organizations - A Case Study of Poland

Abstract Housing plays a crucial role in urban development, and social housing management has become a vital aspect of urban management. The social housing sector has experienced significant changes worldwide in recent decades, particularly regarding housing management. In Poland, this sector mainly comprises municipal housing stock, for which public and private housing organizations provide management services appointed by municipalities or public-private homeowners associations. An essential part of these management services includes personnel management, a topic that is rarely discussed in the real estate literature. The study aimed to identify the model of implementing the personnel function in municipal housing stock management organizations in Poland. Research was conducted using a survey method on a representative sample of such organizations in 2022-2023. The research thesis that the actual model for implementing the personnel function in most surveyed organizations, encompassing many elements of the Human Resource Management concept, aligned more closely with the traditional than the capital model of people management was confirmed. The research has also indicated that improving the quality and efficiency of municipal housing management services from a personnel management perspective requires a greater focus on enhancing strategic-level people management and developing a soft approach in this area.