Unleashing big data analytics to enhancing customer happiness in digital marketing 4.0 era, evidence from health care sector

This study aims to explore the impact of Big Data Analytics (BDA) on Customer Happiness (CH) in Marketing 4.0 (M4.0) Era in the Saudi healthcare sector. The purpose of the study is to examine how the integration of data-driven decision making and modern marketing strategies can enhance patient happiness. The sample consisted of 450 employees from various levels within healthcare organizations across Saudi Arabia. A quantitative research approach was used, using a structured survey to collect data on perceptions of BDA and M4.0 and their impact on CH. Statistical analyses were conducted to test the proposed hypotheses. The results indicate that both BDA and M4.0 have a statistically significant positive impact on customer happiness, with BDA enhancing personalized healthcare services and M4.0 improving patient happiness. Based on these findings, healthcare organizations are encouraged to invest in Big Data analytics tools and adopt Marketing 4.0 strategies, such as personalized marketing and digital patient engagement, to enhance patient experiences and happiness. It is also recommended that future studies explore patient happiness through big data analytics, and to expand understanding of these technologies in diverse healthcare settings.