Technology Adoption and Service Delivery in Federal Polytechnic Ilaro, Ogun State

The continuous effort to develop a better and more efficient way of service delivery has led to the introduction of digital technologies in the public sector; this, in turn, has transformed various parts of the modern sector, playing a pivotal role in the socio-economic growth of African nations. This has made it imperative to study the phenomenon of technology adoption on service delivery in Nigerian tertiary institutions. The objective of this study is to examine the effects and challenges of technology adoption on service delivery at Federal Polytechnic Ilaro, Ogun State. The study employs an exploratory and descriptive research design, utilising both primary and secondary data. Using Institutional theory, it argues that an organisation adopts certain structures and practices to gain legitimacy. From a total population of 953, which comprised both the administrative staff (446) and academic staff (507) of the Federal Polytechnic Ilaro, Ogun State, a sample size of 281 was drawn using Taro Yamane’s formula at a 5%level of significance. The study discovered that digital technologies have streamlined administrative processes, workflow, and this has led to staff efficiency. The study also revealed that digital systems have improved communication between the students and the staff in the institution. The study recommended that the Federal Polytechnic Ilaro should introduce digital innovation training through external exposures, qualitative workshop and seminar to equip staff on the uses of digital tools. It is concluded among others, the need to address the challenges of resistance to change among staff, cyber security and privacy risk so as to embrace the new development to foster the mindset that prioritize efficiency, timeliness and quality service delivery in Nigeria tertiary institutions.