A SUSTAINABLE ERA FRAMEWORK FOR WEB-BASED MEDICAL APPOINTMENT AND EVALUATION MANAGEMENT IN HEALTHCARE DELIVERY

The healthcare sector is pivotal to individual well-being, where lapses in clinical services can lead to significant harm. This study emphasizes the necessity of placing patients at the forefront of healthcare delivery, which involves enhancing transparency regarding patient complaints and improving appointment scheduling systems. The research present the development of a Medical Appointment and Evaluation Management Model, leveraging modern technologies to address common challenges in traditional appointment methods, such as patient no-shows, inefficiencies, and communication breakdowns. The methodology adopted for this project is the Object-Oriented Analysis and Design Methodology (OOADM). The system is a web-based application designed for seamless appointment management, utilizing programming languages like HTML, CSS, and JavaScript for front-end development, while employing MySQL for secure health record management, and PHP for back-end development. The model resulted in a significant decrease in no-show rates. The Medical Appointment and Evaluation Management Model highlight the importance of technology integration in healthcare systems for improved patient satisfaction and operational performance. Future research should explore the long-term impacts of these systems and potential technological advancements.