The multifaceted role of the Socio-Healthcare Operator (OSS) in maternity and neonatal wards: bridging clinical care and emotional support.

The Socio-Healthcare Operator (OSS) plays a pivotal role in hospital settings, particularly in maternity and ne- onatal care. Beyond their supportive functions, OSS pro- fessionals carry out diverse responsibilities that directly influence maternal and neonatal outcomes, enhance pa- tient satisfaction, and improve healthcare team effi- ciency. This study highlights the multifaceted contribu- tions of OSS staff, emphasizing their integral role in cre- ating a patient-centered environment where clinical care and emotional support coexist.