Impact of AI Assistant on Foreign Employees' Job Performance and Satisfaction: South Korean Context

This study explores the potential of LLM-based AI assistants to alleviate labor shortages in East Asia, with a focus on South Korea, by attracting foreign workers. Previous research indicates that AI assistants can enhance job performance and adaptability. Through case studies and semi-structured interviews with a unique sample of seven foreign workers in South Korea who utilize AI assistants in their roles, along with three local colleagues, this study reveals that the advantages of AI assistants are particularly pronounced among foreign employees. All participants noted that AI assistants significantly improved communication and translation, leading to enhanced job performance and adaptability. The findings suggest that AI was beneficial across all levels of Korean language proficiency, with those possessing lower proficiency relying on it more heavily. The study advocates for further research to quantitatively validate these results, especially concerning foreign workers in other multilingual environments.