<scp>AI</scp> 's Usefulness in Assisting with Health Insurance Literacy

ABSTRACT Artificial intelligence (AI) now appears with the search engine results, and this may influence how users interact with search results. This study examined how the incorporation of AI within the information seeking process affected people's health insurance literacy (HIL). Using a HIL measurement, the HIL of young adults was assessed through a simulated Google search for health insurance information. Findings revealed that only 17 of the 41 participants used AI to improve their health insurance literacy, although participants expressed a desire for a simplified explanation of health insurance.