Competency Mapping in the Era of Artificial Intelligence: A Tool for Achieving High Performance in Software Development Sector, Pakistan

This study focuses on competency mapping in the era of Artificial Intelligence (AI), aiming to identify the challenges in competency mapping and design a Competency Mapping Model for managers to achieve high performance in Pakistan’s IT sector (software development). The rapid advancement of AI has transformed global IT operations, creating a need for evolving competencies. Using a qualitative grounded theory approach with semi-structured interviews analysed through NVivo, the study identified that AI-powered tools enhance competency mapping by linking competencies with skills, detecting skill gaps, and integrating performance data to identify development needs. Continuous training and learning programs can then address these gaps, foster adaptability and align individual growth with organisational objectives. This research paper proposes a dynamic, AI-driven competency mapping model where skills, competencies, performance, and training are continuously monitored to adapt to technological transformations, AI-driven skills shifts, and evolving organisational needs, ultimately driving high performance. In Pakistan, IT organisations must strategically align workforce skills and competencies with emerging technological demands to remain competitive.