Hearing Refugee Voices: Preliminary Findings on Trauma‐Informed Refugee Services in Public Libraries

ABSTRACT Public libraries are important support for refugees, but how they respond to trauma and special needs remains underexplored. This study examined refugee services in U.S. public libraries and combined the perspectives of librarians and refugees. Data was collected through a national survey of 229 library staff, five focus groups with librarians, and five focus groups with refugees to discuss the potential of trauma‐informed care (TIC) to improve library services for refugees. Results showed that many public libraries serve refugees, partner with social workers, community organizations, and governments, and have begun to consider refugees’ trauma and integrate TIC by training staff and creating a welcoming environment. Future research will focus on detailed data analysis and customized TIC training.