Navigating Tensions Using Serious Games: Integrating <scp>VR</scp> , Gamification, and <scp>GenAI</scp> for De‐Escalating Patron Crises in Libraries

ABSTRACT Addressing the need for effective LIS training in handling patron crises, this alternative event showcases the potential of integrating Virtual Reality (VR), Generative AI (GenAI), and serious games. We present a 90‐minute interactive session demonstrating a Unity‐based serious game designed for de‐escalation skill development for LIS students and professionals. Using Meta Quest 3 VR headsets, attendees will navigate a virtual library, learn techniques through gamification, and apply them by interacting with a dynamic GenAI bot (“Arthur”) simulating a patron in distress. The event combines presentation and hands‐on demonstration, exploring topics like serious VR games, GenAI roleplaying, gamification, and VR for high‐stress simulation. Participants will understand the application of these technologies in LIS training, experience a specific use case, and contribute to brainstorming future possibilities, targeting researchers, professionals, and students interested in technology‐enhanced learning.