Exploring Public Perceptions of Generative <scp>AI</scp> in Libraries: A Social Media Analysis of X Discussions

ABSTRACT This study investigates public perceptions of generative artificial intelligence (GenAI) in libraries through a large‐scale analysis of posts on X (formerly Twitter). Using a mixed‐method approach that combines temporal trend analysis, sentiment classification, and social network analysis, this paper explores how public discourse around GenAI and libraries has evolved over time, the emotional tones that dominate the conversation, and the key users or organizations driving engagement. The findings reveal that discussions are predominantly negative in tone, with surges linked to concerns about ethics and intellectual property. Furthermore, social network analysis identifies both institutional authority and individual bridge users who facilitate cross‐domain engagement. The results in this paper contribute to the growing body of literature on GenAI in the library and GLAM (Galleries, Libraries, Archives, and Museums) sectors and offer a real‐time, public‐facing perspective on the emerging opportunities and concerns GenAI presents.

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Publication Details

Journal
Proceedings of the Association for Information Science and Technology
Published
2025-10-01
DOI
https://doi.org/10.1002/pra2.1266
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00
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article

Exploring Public Perceptions of Generative AI in Libraries: A Social Media Analysis of X Discussions

Proceedings of the Association for Information Science and Technology
AI in Service Interactions
article

Exploring Public Perceptions of Generative AI in Libraries: A Social Media Analysis of X Discussions

article en

Abstract

ABSTRACT This study investigates public perceptions of generative artificial intelligence (GenAI) in libraries through a large‐scale analysis of posts on X (formerly Twitter). Using a mixed‐method approach that combines temporal trend analysis, sentiment classification, and social network analysis, this paper explores how public discourse around GenAI and libraries has evolved over time, the emotional tones that dominate the conversation, and the key users or organizations driving engagement. The findings reveal that discussions are predominantly negative in tone, with surges linked to concerns about ethics and intellectual property. Furthermore, social network analysis identifies both institutional authority and individual bridge users who facilitate cross‐domain engagement. The results in this paper contribute to the growing body of literature on GenAI in the library and GLAM (Galleries, Libraries, Archives, and Museums) sectors and offer a real‐time, public‐facing perspective on the emerging opportunities and concerns GenAI presents.

Proceedings of the Association for Information Science and TechnologyVol. 62(1)
University of North Texas (US), University of Alabama (US)
Openalex Percentile: Top 24%
AI in Service Interactions
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