Maternal Satisfaction with Routine Immunization Services at a Tertiary Healthcare Facility in Ekiti State, South Western Nigeria: A Cross-Sectional Study

Background: Maternal satisfaction is critical for the uptake routine immunization services globally. Routine immunization services uptake is suboptimal in many developing countries. The objective of this study is to assess maternal satisfaction with routine immunization services at a tertiary healthcare facility in Ekiti State, Southwestern Nigeria. Methods: A cross-sectional study among 333 mothers with children less than 24 months selected through a systematic sampling technique from the immunization age sex register of the baby. Data was collected using a pre-tested semi-structured questionnaire. Descriptive, inferential, and logistic regression analyses were performed using SPSS version 25, and a p-value less than 0.05 was considered statistically significant. Result: Most respondents (327, 98.2%) were satisfied with the quality of immunization services received. Short waiting time (189, 57.8%), affordable services (177, 54.4%), and the expertise of the health provider (173, 52.9%) were the most common reasons for their satisfaction. Age was found to be significantly associated with maternal satisfaction (p-value 0.002). Similarly, occupation, number of children, and income were found to be significantly associated with maternal satisfaction (p-values 0.049, 0.013, and 0.046, respectively). Only age 30 to 39, and having two children were the predictors of maternal satisfaction with routine immunization services. Conclusion: The maternal satisfaction with routine immunization services is very high among the respondents. Policy makers should pay attention to the waiting time, affordable of services and the expertise of the service provide.