Not a Swiss Army Knife: Academics' Perceptions of Trade‐Offs around Generative <scp>AI</scp> Use

ABSTRACT Our goal is to advance our empirical understanding of the direct engagement of knowledge workers in academia with generative AI (Gen AI), as they are the thought leaders in our society. We interviewed 17 knowledge workers, including faculty and students, to investigate the social and technical dimensions of Gen AI from their perspective. Knowledge workers expressed worries about Gen AI undermining trust in the relationship between instructor and student and discussed potential solutions, such as pedagogy readiness, to mitigate them. Additionally, participants recognized Gen AI's potential to democratize knowledge by accelerating the learning process and act as an accessible research assistant. However, there were also concerns about potential social and power imbalances stemming from unequal access to such technologies. Our study offers insights into the concerns and hopes of knowledge workers about the ethical use of Gen AI in educational settings and beyond, with implications for navigating this new landscape.