Determinants of Employees' Job Satisfaction Among Private and Public Commercial Banks in Dire Dawa Administration

This research was aimed at determining factors affecting employees’ job satisfaction in commercial banks in Dire Dawa. The study applied a quantitative research approach via employing descriptive and explanatory research designs to quench the specific and general objectives of the study. The researcher used proportionate stratified random sampling technique to select 317 employee respondents and employed census inquiry to select 100 managerial employees in both private and public commercial banks at DDA. Moreover, survey method through cross-sectional method of inquiry was employed to distribute and gather structured questionnaire from respondents of the study. Both descriptive and ordered logistics regression were employed to satisfy specific objectives of this study. The descriptive statistics result showed that 49.6% rated their job satisfaction as average or moderate, 32.9% described their job satisfaction as high and the remaining 17.5% revealed their job satisfaction as low. In addition, the mean and t-statistics results revealed that the average job satisfaction of employees in public commercial banks was significantly better than employees in private commercial banks. Similarly, the managerial employees showed higher job satisfaction than non-managerial employees. In addition male bankers’ job satisfaction was significantly better than female bankers among private and public commercial banks in Dire Dawa Administration. The ordered logistic regression revealed Pay and Benefit, Working Condition, Equity/fairness, Relationship with co-worker, Recognition, goal setting behavior, promotional opportunities, job enrichment, monthly income, gender, and employment category significantly determine banker’s job satisfaction in the study area since the p values of those antecedents is less than 0.05. However Training and development and supervisory relationship weren’t significantly influence employees’ job satisfaction in Private and Public commercial banks since the P-values were above 5%. Generally, there was also significant job satisfaction difference among employees due to their affiliation, gender, and work experience, age and employment category. So, Private and Public commercial banks in DDA should give due attention to antecedents of employees’ job satisfaction.