Dire dawa University College of Business and Economics Department of Management Program On Masters of Business Administration (Mba)

Employees attitudes are very significant to management and organizations since they determine the behavior of employees in an organization. It is believed thatemployees who are satisfied are normally productive than their counterparts who are dissatisfied. Satisfied employees are not only creators of a pleasant atmosphere within organizations to perform well but ensure quality gain and show loyalty as well. Therefore job satisfaction has been the topic of many studies. This research focused on job satisfaction and the role of job satisfaction on employee’s productivity, especially in Ethiopian customs commission Diredawa branch office. The stud reviewed literature on the concepts of job satisfaction , motivation and employees productivity. The study employed quantitative and qualitative methodology and descriptive research design. Data was collected through the administration of questionnaire and an interview. Questionnaires were administered to 82 employees from 460 total employees which is the total registered employees by using simple random sampling technique from probability sampling , purposive sampling for management interview from non probability sampling and census for customs clearing agent which is manageable. The finding of the study has indicated that satisfaction level of employees and their role on productivity of employees of the commission in the branch office were directly related. Finally, the study has indicated major challenges to the commission which results from lack of job satisfaction of commission’s workers. It is recommended that management should effectively work on factors which have impact on job satisfaction since it has impact on employee’s productivity of the commission in the branch office as well as in whole organization.