EVALUATING FAMILY SATISFACTION IN TECHNOLOGY-ENHANCED FAMILY NURSING

Information technology based family nursing care is an important aspect to provide high quality nursing care. Family centered nursing care is the forefront of the community health enhancement. Nursing Information System (NIS) in community health center include development of technology based nursing documentation, and enhancement of communication between health team and family. The aim of this study was to evaluate family satisfaction toward information technology based family nursing care. Family satisfaction was measured by identify family opinion regarding the role of family nurses in providing qualified nursing care as well as their opinion regarding the needs of family nurses. Measurement was performed to 35 families who have received family nursing care based information technology as intervention group and 35 families who have not received as control group. The responses to overall satisfaction in intervention group were “very satisfied” in 14.29% and “satisfied” 80%. Result of the research showed family satisfaction who have received information technology based family nursing care was higher than control group (p=0.000). However, nursing information technology supported nursing care documentation, which affected the quality and continuity of family centered nursing care, and then affected the level family satisfaction