Effectiveness of Electronic Document Management System: The Case of Federal Housing Corporation

Information Communication Technology has changed the way we work. This has led to the emergence of new way of document management System, called Electronic Document Management System, whose effective utilization plays a great role for the enhancement of Organizational work performance. Hence, the main objective of this research was to assess the effectiveness of Electronic Document Management System (EDMS) in Federal Housing Corporation (FHC). A descriptive research method was employed for this study. The study population was all the 87 employees of Federal Housing Corporation (FHC), Dire Dawa branch, including top managers, mid-level managers, and non-managerial staffs. To achieve the study objective, data was collected using questionnaires, interview, observation, and documentary reviews. The collected data was analyzed through descriptive statistics using Statistical Package for Social Sciences (SPSS) version26 computer software. The study findings were: 34.7% of the staffs still use the manual document management system; top management support, training and involvement, resource availability, system-related factors and work environment and culture have significant positive influence on the effectiveness of EDMS utilization; lack of adequate training and support, inadequate ICT skills and competences, and weak Organizational infrastructures and legislative are the challenges hindering the effectiveness of EDMS utilization in the Corporation. This study recommended that all staffs should get adequate and continuous EDMS skill training; finance should be allocated to support the system utilization; top management should be committed to support EDMS utilization; there should be reward based work culture to motivate all staffs to use EDMS; the Corporation should develop and implement Electronic Document Management guidelines.