The Impact of Services Quality on Electricity Theft Reduction: An Empirical Analysis of Electricity Distribution Utilities in Pakistan

This study investigates the socioeconomic, administrative, and service quality determinants of electricity theft in Pakistan. The effect of service quality standards on electricity theft is estimated using panel data from eight electricity distribution utilities from 2006 to 2018. The results of utilizing the One-step system Generalized Method of Moments estimator confirm the statistically significant impact of social, administrative, and service quality variables on the illegal use of electricity. Based on the findings, Pakistan's National Electric Power Regulatory Authority is advised to take measures to improve the quality of services. In contrast, the nation’s Central Power Purchasing Agency is advised to improve administrative structure by separating retail function from distribution by electric distribution.