Концептуальні аспекти технологічної підтримки інформаційної інфраструктури Міністерства оборони України

Formulation of the problem in general. Effective and reliable functioning of the information infrastructure requires modern management methods. Therefore, it is necessary to create a technological support system for the information infrastructure of Ukraine's Ministry of Defence, where the information infrastructure itself and its components are the objects of management. The purpose of the article is to present conceptual views on the organization of technological support for the information infrastructure of Ukraine's Ministry of Defence, analyze approaches to its organization, formulate the main and specific tasks, develop recommendations for creating a prospective technological support system for the information infrastructure, justify its structure, define its main function, and conduct its decomposition. Research methods. In writing the article, methods of systems analysis, comparative analysis, and expert evaluation were applied. This methodological approach allows for revealing the structure of the information infrastructure, analyzing current technological trends, comparing them with international standards, and determining approaches to organizing technological support for the information infrastructure of Ukraine's Ministry of Defence. Analysis of recent researches and publications. The analyzed scientific works provide an opportunity to form an understanding of the organization of IT service user support and certain approaches to support organization. However, they do not address the aspects of technological support for the information infrastructure as a whole, which is a broader concept with a wider range of functions and tasks than user support. Presenting the main material. The article presents conceptual views on the organization of technological support for the information infrastructure of Ukraine's Ministry of Defenсe, analyzes approaches to its organization, and formulates the main and specific tasks. Recommendations have been developed for creating a prospective technological support system for the information infrastructure, with its structure, main function, and decomposition substantiated. Elements of scientific novelty. The article provides recommendations for the creation of a prospective technological support system for the information infrastructure of Ukraine's Ministry of Defence, justifying its composition, tasks, and functions. Theoretical and practical significance of the article. The practical significance of the article lies in the potential application of the developed recommendations for improving the information infrastructure of Ukraine's Ministry of Defence. The article presents conceptual views on the organization of technological support for the information infrastructure of Ukraine's Ministry of Defence, formulates its tasks, and analyzes approaches to organizing technological support. This has enabled the development of recommendations for creating a prospective technological support system for the information infrastructure. Conclusion and the perspectives of future researches. Further research directions may include a detailed analysis of the ITSM approaches to organizing technological support described above and justifying their applicability for managing the information infrastructure of Ukraine's Ministry of Defence, as well as the search for and justification of a scientific and methodological framework for evaluating the effectiveness of the technological support system's functioning and the development of its functional model.