The impact of groupware technology on boosting teamwork effectiveness in business organizations

Purpose This paper aims to determine how groupware technology affects teamwork, communication, innovativeness, and resource management. Its focus is also on ascertaining the bottlenecks teams undergo within those activities and examining how groupware technology would help solve those problems, thereby maximizing productivity and efficiency. Design/methodology/approach The study included 100 participants who were divided among the five Groupware technology service firms based in Jordan. Data was acquired through conducting interviews, distributing surveys and making observations performed by the IT department staff of different organizations in Jordan. The Statistical Package for the Social Sciences (SPSS) was used to analyze the responses, emphasizing the adoption and impact of Groupware technology. Findings The results indicate that Groupware technology is very effective in enhancing team performance and interaction. Critical enabling features include better interaction, improved utilization of resources, increased creativity and improved task performance. This research also mentions the rising penetration of Groupware technology in various sectors and the increasing evidence for its ability to facilitate teamwork and good performance. There is a broad consensus that Groupware technology is of critical importance for the success of their businesses, and it was found that this technology has a correlation with better team coordination. Research limitations/implications The study is limited in scope to the organizations of Jordan putting restrictions on its applicability and reach to other regions. In addition, the use of semistructured interviews and surveys could cause bias as it is a self-reporting method. It is suggested that future research could widen the scope of the study and include organizations from other parts of the globe while deploying more objective measures of collaboration and team performance. Practical implications This result indicates that firms ought to be ready to implement Groupware technology to strengthen teams’ interactions and effectiveness. The introduction of this technology can improve communication and enhance innovation as well as increase the usage of resources resulting in higher performance and better competitiveness. Originality/value This study sheds light on Groupware technology’s role in overcoming team problems and enhancing cooperation as well as provides empirical results from organizations in Jordan, thereby enriching the understanding of how this technology can be used to help organizations. It also discusses the growing need for using Groupware technology in the modern business world while demonstrating its ability to alter the interactions among members of a team and productivity of the team.