Employees` perception of the impact of training and development on their performance: a case study of Quaid-I-Azam university, Pakistan

This research explores employees` perceptions about the impact of training and developmenton their work performance. It is a case study of best practice in Quaid-i-Azam University,Islamabad, Pakistan. Few higher education institutions arrange training and development fortheir employees, though Quaid-i-Azam University is one of them. The quality of education inPakistan is lacking in terms of adopting new technology and improving the skills andperformance of teachers because there are no adequate training and development programmesfor their employees.Employees` perceptions about the role of training and development in the improvement oftheir performance were examined in a literature review, which helped to develop a hypothesisand a comprehensive conceptual framework. The study incorporates pragmatic researchphilosophy and a mixed method approach. For this purpose, 200 employees from Quaid-i-Azam University were selected for data collection using the survey method and 10 employeeswere selected for interview. The collected data was analysed with the SPSS statisticalprogramme. To validate the hypothesis, a Pearson correlation and regression analysis werecarried out. Interview data was analysed through thematic analysis to gain an in-depthunderstanding of employees` perceptions about the role of training and development on theirperformance.The findings of the research study revealed that the performance of employees wassignificantly impacted by the design and implementation of training and developmentprogrammes as well as strategies to resolve issues in implementing training programmes. Thefindings also validate the objective of the research and consistent is with prior literature. Thisresearch contributes to highlight the importance of training and development activities in theeducation sector of Pakistan.