Beyond Documentation: A Service-Centric Rethink of Knowledge Management in IT Enterprises

The process of creating, curating, sharing, utilizing, and managing knowledge within an organization and even across industries is known as knowledge management. Knowledge management seeks to guarantee that stakeholders receive the appropriate information in the appropriate format, at the appropriate level, and at the appropriate time, based on their access level and other relevant policies. This necessitates a method for acquiring information, which includes the creation, capture, and harvesting of unstructured knowledge, whether formal and recorded or informal and tacit.