Artificial Intelligence and Online Dispute Resolution in Consumer Tribunals

The smart integration of AI in the ODR does not only imply the introduction of a computer to the issue of automating the existent operations, but better it can rightly be viewed as more similar to the process of re-engineering the dispute resolution process that proceeds to accommodate the prioritization of the users and the output and expanded ad-hoc functions ofthe new technologies to a wider and wiser support systems. It is one here that this systematic review shall dive deep and explore the current status of the AI applications in the resolution of conflict with an accent whose main aim is to put forward the same to the consumer tribunals.This discourse recognizes the current high universal crisis in the form of access to justicewherein the vulnerable populations have place of norm in procuring inappropriate and inoptimal access to access and solutions of law. Another aspect that is discussed in this review is that the digitalization of the legal systems on the one hand can bring efficiencies in the operations of the systems but on the other hand it presents a host of problems which are outlinedincluding the problem of inconsistency in the use of the technologies and the possibility of fostering the inherent bias of the systems of enhancing an existing gap.