Assessment of Abuja Electricity Distribution Company's Efficient and Sustainable Energy Distribution

This study assesses the efficiency and sustainability of electricity distribution by the Abuja Electricity Distribution Company (AEDC) to evaluate service delivery, billing practices, customer satisfaction, and the company's commitment to renewable energy. A mixed-method approach was adopted, using a structured questionnaire administered to 276 respondents across Abuja. The findings reveal significant inefficiencies in AEDC’s operations, including irregular power supply, voltage fluctuations, poor fault response, and widespread dissatisfaction with billing accuracy and customer service. Notably, only a minority of respondents believe that electricity is distributed or that AEDC is committed to sustainability. However, most consumers expressed a strong willingness to adopt alternative energy sources, such as solar power, and support for greater investment in renewable energy sources. The study was anchored on Systems Theory, Institutional Theory, and the Resource-Based View (RBV), which collectively explained the operational failures as systemic dysfunctions, misalignment with societal expectations, and underutilization of internal strategic resources. The research concludes that AEDC’s current structure and approach hinder efficient and sustainable energy distribution. Key recommendations include infrastructure upgrades, enhanced customer service, broader deployment of prepaid meters, and proactive investment in renewable energy sources. This study contributes to energy policy discourse by offering empirical insights into urban electricity distribution and highlighting consumer readiness for a renewable energy transition in Nigeria.