THE EFFECT OF TRAINING AND DEVELOPMENT ON EMPLOYEES PERFORMANCE AT COMMERCIAL BANK OF ETHIOPIA: A CASE OF HAWASSA CITY

This study has been conducted with the prime objective of assessing the effect of<br> training and development on employees’ performance at Commercial Bank of Ethiopia:<br> A Case of Hawassa City. To this end, the researcher used descriptive and inferential<br> statistics with a quantitative research approach. Data were collected from employees of<br> Commercial Bank of Ethiopia. The study employed a stratified random sampling<br> technique to draw 223 sample respondents. The data collected through questionnaire<br> were analyzed using SPSS software version 21. Descriptive statistics such as frequency,<br> percentage, mean, and standard deviation were used to describe the respondents’<br> demographic and socio-economic characteristics. Furthermore, inferential statistics<br> such as correlation and multiple linear regression analysis were used to examine the<br> association between independent variables with the dependent variable and to examine<br> the effect of independent variables on employees’ performance. The result indicated<br> that the main determinant factors for employees’ performance in the study area were<br> training need assessment, setting objectives, training design, training implementation,<br> and training evaluation. Among these factors the dominants factor was training<br> implementation followed by training evaluation. Then, training design and training<br> needs assessment factors next to setting objectives are determinant factors for<br> employees’ performance. Therefore, the researcher recommended that the preparation<br> of training objectives should be done with meaningful participation of all employees.<br> Additionally, Commercial Bank of Ethiopia should conduct effective training and<br> development evaluation to check the effectiveness of training and thereby to take<br> corrective measures that will help to improve the weakness of the program for the<br> future.