Community Satisfaction Index as a Tool for Monitoring and Evaluation in CSR Programs: A Case Study from Coastal Indonesia

BERLIAN PULAU KUNDUR is one of the community empowerment programmes in Sawang Laut Village, West Kundur Subdistrict, Karimun Regency by PT TIMAH Tbk Kundur Processing and Smelting Division, as a form of commitment and contribution to flora and fauna conservation through a biodiversity protection programme. This study aims to evaluate, measure, and calculate the impact of the programme's implementation on the recipient community groups comprehensively from environmental, economic, welfare, and social perspectives through guided questionnaire interviews. The questionnaire to calculate the Community Satisfaction Index (CSI) was designed with closed-ended questions using a Likert scale and several open-ended questions to gather additional information to support the quantitative data. The CSI survey results were 3.487, or 87.180 when converted (very satisfied category), indicating that the beneficiaries considered the programme to be highly relevant, beneficial, and sustainable. These results are expected to provide an overview of community satisfaction as programme beneficiaries while also conveying input and suggestions for improving future community empowerment programmes. The company can continue to develop the programmes offered to expand the coverage of beneficiaries.