Digital Transformation and Judicial Performance: Evidence from Law Courts in Nairobi City County, Kenya

Abstract: This study investigated the effect of digital transformation on the performance of law courts in Nairobi City County, Kenya. The objective was to examine how digital hardware, digital software, system users’ competence, and system outsourcing influence court efficiency and effectiveness. The research was guided by the Resource-Based View (RBV), Technology Acceptance Model (TAM), and Diffusion of Innovation (DOI) theories, which provided the theoretical basis for linking digital adoption with organizational performance. A descriptive research design was adopted, with data collected from 150 judicial officers and staff through stratified sampling. Both quantitative and qualitative approaches were applied, with correlation and regression analyses used to test the relationships among variables. Findings revealed that digital hardware had the strongest positive effect on court performance, followed by system users, software, and outsourcing. The study concludes that digital transformation enhances judicial efficiency, transparency, and access to justice, though challenges such as inadequate infrastructure, limited skills, and cybersecurity risks persist. It recommends sustained investment in digital infrastructure, capacity-building of court personnel, and strategic outsourcing of IT services to strengthen judicial performance. Keywords: digital transformation, digital hardware, digital software, cybersecurity risks, judicial performance. Title: Digital Transformation and Judicial Performance: Evidence from Law Courts in Nairobi City County, Kenya Author: Getrude Asango, Josphat Kyalo International Journal of Social Science and Humanities Research ISSN 2348-3156 (Print), ISSN 2348-3164 (online) Vol. 13, Issue 3, July 2025 - September 2025 Page No: 511-520 Research Publish Journals Website: www.researchpublish.com Published Date: 30-September-2025 DOI: https://doi.org/10.5281/zenodo.17233099 Paper Download Link (Source) https://www.researchpublish.com/papers/digital-transformation-and-judicial-performance-evidence-from-law-courts-in-nairobi-city-county-kenya