A Digital Governance Framework for Intelligent Complaint Registration, Tracking, and Transparent Redressal

The Smart Public Grievance System is a web-based platform designed to simplify the process of submitting and managing public complaints. It enables citizens to report issues such as road damage, water leakage, and other civic problems from any location. Complaints can be registered with detailed descriptions and photographic evidence, which improves accuracy and clarity. Administrators are equipped with tools to view, update, and track the status of grievances, thereby ensuring accountability and timely resolution. By enhancing transparency, responsiveness, and efficiency, the system significantly improves grievance redressal and strengthens citizen trust in public service delivery.