Usability Evaluation of the Ministry of Health Exam System: Viewpoint the Users

Introduction: Electronic education has increased due to the growth of technology, the spread of the Coronavirus, and the need to maintain social distancing. Electronic test systems are used to evaluate students. This study aims to evaluate the usability of the test system from the users' perspective. Method: This research is a descriptive cross-sectional study. The statistical population was all the students and faculty members of Shahid Sadoughi University of Medical Sciences. A random sample of 318 students was selected, and faculty members were selected using a Census approach. The research data were obtained based on the standard questionnaire for evaluating the usability of Quiz version 5.5. Results: Students rated the usability of the test system as "average," whereas faculty members rated it as "good." Both groups identified "Learning by the user" as the section with the highest average score. However, their opinions diverged regarding the lowest-scoring section: students indicated "system capabilities," while faculty members pointed to "terminology and system information." Conclusion: The findings of this research suggest that more attention should be given to students' opinions regarding the electronic testing system, and its problems should be addressed. Furthermore, conducting additional studies with other universities could enhance the system and increase user satisfaction.