The Effect of Organizational Culture on Employees' Job Satisfaction in Chiro Town Administration Public Service Sectors

The purpose of this study was to investigate the effect of organizational culture on the level of job satisfaction experienced by employees in Chiro town administration public service sectors. This study hypothesized that Denison’s cultural traits (involvement, consistency, adaptability and mission) have significant and positive correlation with job satisfaction of employees. It also investigated which trait was most influential on job satisfaction. Participants of this study were public servants of Chiro town administration (n = 403) and they were selected by stratified sampling technique. Organizational culture survey was conducted by using Denison’s Organizational Culture Survey (OCS) and measurement of job satisfaction was by using the Minnesota Satisfaction Questionnaire (MSQ). This study combined qualitative and quantitative methods into a single study, so it followed mixed method approach. Quantitative data were analyzed using the Statistical Product and Service Solutions (SPSS) by means of Spearman’s correlation and regression analyses. The study employed ordinal logistic regression model to predict job satisfaction from cultural traits. Qualitative data were collected by using interview and observation. The findings of this study were organizational culture and job satisfaction were positively and significantly correlated. All of the traits in the independent variable i.e. involvement, mission, consistency and adaptability showed positive relationship with job satisfaction. However, the effect of involvement and consistency was by far larger and significant than the mission and adaptability traits.