Web System for Metrics Control applying the GQM Method in a Software Development Center

The rapid evolution of software development has heightened the need to ensure high-quality products through systematic, continuously improved processes. In response, the Software Development Center (CEDESOFT) implemented a web-based system based on the Goal-Question-Metric (GQM) method to manage key project metrics. From 2022 to 2024, the system tracked 22 projects, recording estimation accuracy compared to the previous average of 4.54%. Cost deviation was reduced from 12% to 3.5%, and post-delivery defects decreased by 92%. These results suggest that the system contributed to more precise planning, enhanced quality control, and adoption of a metrics-driven organizational culture. Limitations included scarce pre-implementation data and the need for iterative metric refinement.