Measuring the Responsibility Level of Isfahan Region 7 Municipality in Respect of Citizen's Rights

Citizenship rights are a set of rights and duties that a citizen enjoys because of his residence in a country. These rights include civil, political and social rights. In order to ensure the well-being and comfort of their citizens, today's cities must be subjected to optimal urban management. One of the most important municipal management bodies is the municipalities, which must always be responsible for respecting the rights of citizens. The upcoming study was conducted with the aim of measuring the responsibility of the municipality of Isfahan District 7 in the field of respect for citizenship rights. This research is a descriptive - analytical survey in terms of its purpose, application and research method. The statistical community studied included all citizens living in the 7th District of Isfahan, according to the results of the last census of the country in 1395, their number was equal to 168,732. The sample size was determined by 384 people using the Cochran formula, and the sampling method used is also simple random. The data collection tool was a questionnaire, the narrative of which was examined using the opinions of experts, its confirmation and reliability using the kronbach Alpha, and it was found that the alpha coefficient for all the factors studied was at an acceptable level. The questionnaire data was analyzed in two parts: descriptive and inferential statistics and through SPSS software. In the descriptive statistics section, the characteristics of respondents and in the inferential statistics section, the status of the quadruple factors and subgroup indicators of these factors were examined using the statistical tests of the T-sample and Friedman. The results and findings of this study showed that the level of responsibility of the municipality of District 7 of Isfahan in the field of respect for citizenship rights in the areas (environmental rights, economic rights and social – cultural rights) was less than the average level and in the area (right to access urban services and facilities) was more than the average level. The literacy and education, leisure and quality indicators of municipal services also had the highest scores, respectively, and indicators of early welfare, individual freedom, and low unemployment rates, respectively, with the lowest scores by respondents.