Community Satisfaction of Community Development Program: A Case Study of the MENJAGA NUSANTARA Program in West Bangka

Abstract : The MENJAGA NUSANTARA (Mentok Berjaya dan Bahagia Melalui Inklusifitas Berkelanjutan dan Sejahtera) program is one of the Corporate Social Responsibility (CSR) initiatives implemented by PT Timah Tbk Division of Processing and Smelting, Mentok, focusing on community empowerment in Belo Laut Village, Air Putih Village, Tanjung Subdistrict, and Sungai Baru Subdistrict. To assess its effectiveness, a Community Satisfaction Index (CSI) survey was conducted involving 75 program recipients. This study aims to measure the level of community satisfaction with the program’s implementation and to identify aspects that require further strengthening for future development. A descriptive quantitative approach was employed using a Likert-scale questionnaire (1–4), covering four key aspects: program implementation, program management, program distribution, and service quality. The data were analyzed by calculating the CSI score for each aspect, which was then converted into a 100-point index. The results indicate that the overall CSI score reached 3.425 with a converted index of 85.625, classified as very satisfactory. By aspect, program implementation scored 3.367 (84.167), program management 3.495 (87.375), program distribution 3.413 (85.333), and service quality 3.425 (85.625), all within the very satisfactory category. Recipients highlighted the relevance, benefits, sustainability, participation, synergy, facilitator performance, accuracy of targeting, and responsiveness as strong points of the program. In conclusion, the MENJAGA NUSANTARA program is considered successful in enhancing community capacity and shows strong prospects for sustainability. Recipients expressed their hope for the program’s continuation, complemented by additional training in human resource development, to enable its evolution into an independent and sustainable community-based enterprise.