Impact Of Employee Training And Development On Organisational Performance: A Case Study Of Guaranty Trust Bank Zaria Branch

The paper examines how employee training and development impact the performance of an organisation at the Guaranty Trust Bank (GTB) Zaria branch in Nigeria. The researchers collected data by issuing a questionnaire to 40 employees, all of whom responded. The researchers analysed the data using descriptive statistics and Pearson correlation coefficients in SPSS V22.0. They tested three hypotheses: (H01) on-the-job training has no significant relationship with organisational performance, (H02) off-the-job training has no significant relationship with organisational performance, and (H03) online training has no significant relationship with organisational innovativeness. They found that on-the-job training does not make a difference, while off-the-job training has a minimal positive influence. Even online training offers a significant difference in enhancing innovativeness, which leads to improved performance. This study suggests that GTB should focus on online training, select training programs based on merit, and conduct frequent evaluations to align the programs with organisational objectives and strengthen the bank's competitiveness in the Nigerian banking industry.