Understanding and Reflexing the Phenomenon of Quiet Quitting from the Perspective of Generation Z as Newcomers to Organization

Objective This study focuses on understanding the concept of Quiet Quitting as an emerging phenomenon in organizations, primarily associated with Generation Z. Performing the bare minimum at work and merely adhering to the job description are among the initial definitions provided for this concept. The purpose of this study was to understand and reflect on this phenomenon from the perspective of Generation Z employees. Methods Using two selection criteria—age and work experience—15 employees from a government organization in the information technology sector in Tehran were chosen for focus group interviews. Data were analyzed using the reflexive thematic analysis method. The researcher’s reflexivity and subjectivity, along with the ability to generate themes that narrate a story and form a foundation for identifying latent themes alongside semantic ones, as well as contextual and situational narratives, were explained as key elements supporting the suitability of this method. Data were analyzed in six steps using tools such as thematic mapping and reflexive journaling. Results Three main themes -"Quiet Quitting Has a Loud Voice", "Quiet Quitting Is an Efficient Paradox" and "Quiet Quitting Is an Effort to Balance Life-Work"- emerged as central to Generation Z’s understanding of the phenomenon. The first theme, "Quiet Quitting Has a Loud Voice", included two sub-themes: "It Is a Form of Protest" and "It Is a Defensive Shield". The second theme, "Quiet Quitting Is an Efficient Paradox", consisted of three sub-themes: "It’s Not Always Selfish", "It Seems Negative but Can Have a Positive Nature", and "It Is a Generational Misunderstanding". Conclusion This study contributes in two key areas. First, it addresses a research gap concerning this emerging phenomenon, especially within domestic studies. Second, it seeks to understand Quiet Quitting from the perspective of Generation Z, the generation most closely associated with it. Generation Z uses Quiet Quitting as a way to express themselves in reaction to unpleasant workplace situations. Sometimes this reaction is a form of protest, while at other times it serves as a means of self-protection. The theme "Quiet Quitting Has a Loud Voice" reflects this dual-purpose reaction. The theme "Quiet Quitting Is an Efficient Paradox" illustrates Generation Z’s unique perspective on redefining efficiency. They may accept many traits attributed to them by older generations but do not view these traits as conflicting with their ability to be efficient. Their belief in this form of efficiency is rooted in three specific domains: The individual, where they do not always perceive their motivations for Quiet Quitting as negative. The phenomenon itself, which they do not inherently consider inefficient. Others, where, from Generation Z’s perspective, people from other generations define efficiency through behavioral standards that may not align with their own values or expectations. Finally, the theme "Quiet Quitting as an Effort to Balance Life-Work" demonstrates that Generation Z, by prioritizing life over work, views Quiet Quitting as a method of preserving the wholeness and integrity of their lives and its various components.